Return and refund policy
Ezytake E-commerce Return and Refund Policy
Thank you for shopping at Ezytake E-commerce. We value your satisfaction and want to make sure you have a positive shopping experience with us. Please take a moment to review our Return and Refund Policy.
1. Returns
1.1. Eligibility: You may return items purchased from us within 30 days of delivery. To be eligible for a return, the item must be in its original condition, unused, and in the same packaging in which you received it.
1.2. Non-Returnable Items: Some items are non-returnable, including perishable goods, personalized products, gift cards, downloadable software, and health and personal care items. We do not accept returns for these items.
2. Requesting a Return
2.1. To initiate a return, please contact our customer support team at support@ezytake.com or by phone at [phone number]. Provide your order number and details of the item you wish to return.
2.2. Our support team will guide you through the return process, including any required documentation.
3. Return Shipping
3.1. You are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product.
3.2. We recommend using a trackable shipping service when returning items to ensure their safe and timely arrival.
4. Refunds
4.1. Upon receiving your return and inspecting the item, we will notify you regarding the approval or rejection of your refund.
4.2. If your return is approved, we will initiate a refund to your original payment method. Refunds typically take a certain number of days to process, depending on your payment provider.
4.3. If you haven't received your refund within the expected time frame, please check your bank account and contact your payment provider.
5. Exchanges
5.1. If you wish to exchange an item, please follow our return process as outlined above, and then place a new order for the item you want.
6. Contact Us
If you have any questions or concerns about our Return and Refund Policy, please don't hesitate to reach out to us at:
EKATYZE PRIVATE LIMITED,
FLAT G05 SOWPARNIKA THARANGINI,
ITTANGUR, BANGALORE, Bangalore, Karnataka, India, 562125
Email: support@ezytake.com Phone: +918072110248
